Kaitlyn Rice

As a Digital Operations Manager at A. O. Smith, I focus on integrating and optimizing digital technologies, processes, and tools to improve the efficiency, effectiveness, and impact of our operations. My goal is to bridge the gap between people, process, and technology—delivering solutions that make work smarter, more connected, and more rewarding.

With a Bachelor of Science in Industrial Engineering, a Master of Science in Sustainable Engineering, and an MBA, I bring a diverse background that combines technical expertise with strategic perspective. My career journey has taken me from New Product Development project management into digital transformation, where I now have the opportunity to help shape how our organization leverages technology to drive meaningful results.

I’m passionate about designing scalable, user-centered solutions, supporting teams through change and adoption, and using data-driven insights to guide improvements and decision-making. Above all, I value building strong connections that spark collaboration and innovation.

At A. O. Smith, I’m proud to contribute to advancing our operations through digital transformation, ensuring we continue delivering high-quality solutions to our customers while strengthening our long-term success.

Let’s connect to share ideas and insights around digital transformation, process excellence, and the future of operations.