Mary Ellen Grom

Mary Ellen Grom


Professional Bio

Motivated every day to lead the strategy, planning and execution of AFL's overall customer experience solutions. My primary objective is to ensure our customer experience team (marketing, customer service and inside sales) works in collaboration with all other business functions to consistently deliver quality end-to-end customer experiences across evaluation/purchase stages, channels and touchpoints. Knowledge seeker. Kindle addict. Diabetes advocate. Navy brat. Ohio State Buckeye. Proud wife and involved mom of 2 teens enjoying the perks of southern hospitality in SC.


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